This Privacy Policy explains what information Themes Live collects, how we use it, who we share it with, and the choices you have. By creating an account or using the app, you agree to it. If you do not agree, please do not use Themes Live.
Who we are
Themes Live (the “App”) is a live-streaming and social app operated by Themes Live (“we”, “us”, “our”), Malaysia. For any privacy question, write to hmdbillal8490@gmail.com.
Information we collect
Information you give us
- Account and profile: your name or username, profile photo, bio, age, gender and country, and an optional phone number. If you sign in with Google, we receive your name, email address and profile photo from Google.
- Content you create: live audio and video, posts, short videos, photos, comments, chat messages, and the gifts you send and receive.
- Hosts and agencies: if you apply to become a host or run an agency, we collect the details you submit, which can include an agency code, an identity document, and bank or payout details. We use these only to verify you and to pay you.
- Payments and withdrawals: your purchase and wallet history, and the withdrawal requests you make.
- Support and reports: messages you send to support, and reports you file about other users or content.
Information collected automatically
- Device and app information: device model, operating system version, app version and language.
- A random device identifier. The app creates a random ID the first time it runs and stores it on your phone. It lets Quick Login work and helps us enforce bans. It is not your advertising ID and is not a hardware serial number. It is reset if you uninstall the app or clear its data.
- Network information: your IP address, which also tells us your approximate region.
- Push notification token so we can send you notifications.
- Activity and log data: the rooms and live streams you join, session times, gifts and coin transactions, and error logs that help us fix problems.
Information from other sources
- Google (sign-in, push notifications and Google Play purchase confirmations). We do not receive your card number from Google Play.
- Branch, which we use for invite and share links, so we can open the right room or profile and credit referrals.
What we do not collect
- We do not collect your GPS or precise location.
- We do not read your contacts, SMS or call log.
- We do not use the Android advertising ID, and the app does not currently include third-party advertising SDKs.
- Camera filters and beauty effects run on your phone while you stream. We do not create face templates or any biometric identifier from them.
- We do not sell your personal information.
App permissions
The app asks for permissions only when a feature needs them. You can withdraw any permission at any time in your phone’s settings.
| Permission | Why we need it |
|---|---|
| Camera | Live video, video calls, taking a profile photo or video. |
| Microphone | Live streams, voice and party rooms, calls. |
| Photos, media and files | Choosing a profile photo, uploading a post or video, picking a music file from your device, and attaching an identity document if you apply as a host. |
| Notifications | Messages, gifts, follows and live alerts. |
| Foreground service (camera and microphone) | Keeps your live stream running if you briefly switch to another app. |
| Bluetooth (nearby audio devices) | Routing sound to your headset. |
| Network state, vibration, keep awake | Checking your connection, haptic feedback, and stopping the screen from sleeping during a live stream. |
How we use your information
- To create and run your account and provide live streaming, chat, gifts and the other features of the App.
- To process purchases, host earnings and withdrawals, and to prevent fraud.
- To keep the community safe: reviewing reports, moderating content, and warning, suspending or banning accounts and devices that break our Terms.
- To send notifications and service messages, and to answer your support requests.
- To understand how the App is used, fix bugs and improve performance.
- To meet legal obligations and to protect our rights and those of our users.
Live streams, public content and messages
- Live streams, public posts, videos, comments and your public profile can be seen by other people, including people who are not your followers. Others may record or screenshot what you share. Please do not share anything you want to keep private.
- Chat messages are stored on our servers so that conversations can be delivered and restored. They are not end-to-end encrypted. We do not routinely read them, but we may review messages when a report is made or when needed for safety or legal reasons.
- Hosts who belong to an agency can be seen by that agency’s owner and administrators, who can view your host profile, activity and earnings.
Who we share information with
We share information only as described here:
- Other users, for the content and profile details you choose to make public.
- Service providers that run parts of the App for us: cloud hosting and our live-streaming servers; Google (Firebase sign-in and push notifications, and Google Play Billing); Branch (links); and tools that help us detect abusive or unsafe content.
- Agencies, for hosts who join them, as described above.
- Game providers. The App includes games run by outside providers. When you open a game, we give it a short-lived token that identifies your account so it can show your balance and record coin changes. Their own privacy policies also apply inside the game.
- Authorities and professional advisers, when required by law or to protect safety, or in a merger or sale of the business, in which case this policy continues to apply to your information.
We do not sell personal information, and we do not share it for third-party advertising.
Where your information is processed
Our servers and providers may be located in countries other than your own, which may have different data-protection laws. We take reasonable steps so that your information stays protected wherever it is processed.
How long we keep information
- We keep your information while your account is active.
- When you delete your account, your profile is anonymised and you are signed out for good. We keep wallet, purchase and payout records as long as the law, tax, accounting or fraud prevention requires.
- We keep a limited record of bans and of the device used, so that banned people cannot simply return.
- Copies in backups are removed on our normal backup cycle.
Your choices and rights
- Edit your profile and content in the App at any time.
- Turn off notifications or any permission in your phone’s settings.
- Delete your account (see the next section).
- Ask us to access, correct, export or delete your information by emailing hmdbillal8490@gmail.com. We will answer within a reasonable time and may need to confirm that the request is from you.
If you are in the European Economic Area or the UK
We process your data to perform our contract with you (running your account), for our legitimate interests (safety, fraud prevention, improving the App), to comply with the law, and, where needed, with your consent. You may object to or ask us to restrict some processing, and you may complain to your local data-protection authority.
If you are in California
We do not sell or share personal information as those terms are defined by California law. You can request to know, correct or delete the personal information we hold about you by emailing us, and we will not treat you differently for doing so.
Delete your account and data
You can delete your account yourself, with no email needed:
- Open Themes Live and go to Profile → Settings → Delete Account.
- Read the warning and confirm.
If you cannot open the app, email hmdbillal8490@gmail.com from the address linked to your account, or give us your user ID, and ask us to delete your account.
What happens: your profile, photos, posts and videos are removed or anonymised and your account is locked, so you cannot sign in again. Any unspent coins are lost and cannot be restored. Wallet, purchase and payout records are kept for the legal and financial reasons listed under “How long we keep information”.
Security
We protect data in transit with encryption (HTTPS and secure connections), restrict staff access, and monitor for abuse. No system is completely secure, so we cannot guarantee absolute security. Please keep your own account safe.
Children
Themes Live is for people who are 18 or older. We do not knowingly collect information from anyone younger. If you believe a child is using the App, tell us at hmdbillal8490@gmail.com and we will remove the account and its data.
Changes to this policy
We may update this policy from time to time. When we make an important change we will tell you in the App or by another suitable method, and we will change the “Last updated” date above. Using the App after a change means you accept it.
Contact us
Themes Live
Malaysia
Email: hmdbillal8490@gmail.com
More ways to reach us are on our Contact Us page.